John Townsend

Security Specialist, Cycle Courier, Endurance Cyclist, Book Nerd & Podcaster!

“I feel that my greatest strengths are firstly my willingness to take responsibility for all the security duties within my jurisdiction. Secondly my ability to quickly understand a member of the public’s needs, and thirdly my positive attitude to dealing with any problem that I may come across.”

AREAS OF EXPERTISE

SECURITY
  • Emergency Procedures
  • Customer Service
  • Building Evacuations
  • Public Interaction
  • Report Writing
  • Parking Enforcement
  • Security Escorts
  • Crowd Control 
  • Control Procedures
  • Safety Practices
  • CCTV
  • Store Detective
  • Door Supervisor 
  • Investigating Disturbances
PROFESSIONAL
  • Door Supervisor Licence
  • CCTV Licence
  • First Aid Level 3
  • DBS Checked
PERSONAL
  • Service Orientated
  • Responsiveness
  • Leadership Skills
  • Professional Judgement
  • Problem Solving
  • Super Organised
  • Influencing Skill
  • Articlate & Tactful
  • Excellent Communicator
  • Energetic
  • Decision Making
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A highly experienced Security Officer who is committed to complying to the highest workplace standards in terms of attendance, health and safety, and conduct towards the public. I am more than able to respond effectively to medical situations, and fire emergencies, as well as bomb threats. 


I have a comprehensive working knowledge of all Security Officer orders and duties. I am physically fit enough to be able to walk around for long periods, stoop, kneel, crouch, push, pull and grasp things. In my previous role I was regularly exposed to hot and cold weather conditions, smoke, loud noise, and bright lights.


I would like to join an ambitious company that is looking to recruit someone who has bags of enthusiasm and motivation needed to ensure the highest levels of safety and security.

CAREER HISTORY

Deliveroo // Stuart // Uber Eats
Cycle Courier January 2019 - Present
I'm responsible for delivering a variety of items to homes and businesses.
Halcyon Group - Ireland
Cleaner November 2018 - Present
Working as part of a team to deliver a quality cleaning service to the client.
Broadstone - Leeds
Security Officer October 2018 - Present
I'm responsible for impeding criminal activity & ensuring the safety of the company, its employees & assets. I'm also involved in interacting with a variety of persons including clients, visitors & the general public.
24/7 Security – Kingston Upon Hull
Door Supervisor / Head Doorman / Event Staff  Aug 2011 – October 2018 
I am responsible for providing protection for the physical assets of the company as well as the safety and security of its employees and patrons.
SPS Security – Kingston Upon Hull
Security Officer Jul 2011 - Present
I'm responsible for impeding criminal activity & ensuring the safety of the company, its employees & assets. I'm also involved in interacting with a variety of persons including clients, visitors & the general public.
Discount UK – Kingston Upon Hull
Store Detective Feb 2010 - Jul 2011
I was responsible for providing protection for the physical assets of the company as well as the safety & security of its employees & patrons.

KEY COMPETENCIES AND SKILLS

SECURITY
  • Violation and hazard detection.
  • Dealing with the exclusion of prohibited articles and/or contraband.
  • Can work outdoors in adverse weather conditions.
  • Mediating in conflict situations.
  • Warning people in a professional manner of rule infractions or violations.
  • Dealing with unruly people in a diplomatic way.
  • Ability to select an effective course of action appropriate to any situation while following company procedures.
PROFESSIONAL
  • Ability to maintain composure when exposed to stress.
  • Neat and professional appearance.
  • Outstanding customer service skills and focus.
  • Able to memorise different faces.
  • Strong work ethic; self-starter; results orientated.
  • Able to handle sensitive and confidential situations.
  • Operating complex and standard office equipment.
  • Providing direction and guidance to staff on security issues.
PERSONAL
  • Acting with the highest ethical standards, and always treating others fairly & with respect.
  • An approachable & professional manner.
  • Having a strong sense of urgency.
  • Effectively maintaining interpersonal relations & diplomacy with people. 
  • A hands on individual who leads by example.
ACADEMIC QUALIFICATIONS
  • Action Counter Terrorism Awareness
  • L2 Award In Fire Safety
  • L3 Health & Safety in the Workplace
  • L2 Awareness of Mental Health Problems
  • Exercise & Mental Health
  • Pubic Health & Mental Health Promotion